WHAT PAYMENT METHODS SHOULD I USE?
Lovelle accepts the following methods of payment for purchases:
Credit cards accepted:
- American Express
Examples of forms of payment we do not accept include:
- Layaway plan
- Personal checks
- Money orders
*Credit Card Gift Cards can only be redeemed for orders less than the full amount available on the gift card. Orders cannot be split between two forms of payment when using a Credit Card Gift Card as one of the forms of payment.
WHEN WILL MY ORDER ARRIVE AND WHAT DOES IT COST TO SHIP MY ORDER?
Once you've completed your order, it takes 4-6 weeks for us to ship the item. (Due to the fact that we create individual items per order, you can expect to receive the item within 6 weeks.)
Once we've received the item for shipment, we will provide a tracking number depending on the shipping provider and method you've chosen.
We offer three convenient shipping methods for online orders: (1) Standard Ground Shipping, (2) 2-Day Flat-Rate Delivery, and (3) Next-Day Flat-Rate Delivery.
Standard Ground Shipping
2-10 Business Days
20.00 (Flat rate)
2 Business Days**
$35.00 (flat rate)
Next Business Day**
*Delivery times are approximate. Saturdays, Sundays and holidays are not considered Business Days.
** Orders received at our fulfillment center before 12:00 PM EST should ship that same day; orders received after 12:00 PM EST should ship the next Business Day.
NOTE: All deliveries to Puerto Rico, Guam, APO/FPO and P.O. boxes are shipped via our Standard Ground Shipping method only. For Hawaii, Alaska, Guam, and all APO/FPO and P.O. boxes, please allow additional time for delivery to these destinations. Additionally, for some orders having a high dollar value over a certain threshold, we may require signature for the delivery, which means they may not be eligible for Standard Ground Shipping (however, you will not be charged for the expedited shipping method in this circumstance).
DUE TO VARYING ITEM AVAILABILITY, MULTIPLE ITEMS IN A SINGLE ORDER MAY BE SHIPPED SEPARATELY. IF YOU HAVE CHOSEN AN EXPEDITED SHIPPING METHOD, EACH INDIVIDUAL SHIPMENT MAY HAVE A SEPARATE CHARGE, BUT THE TOTAL SHIPPING CHARGES FOR ALL SHIPMENTS SHOULD NOT EXCEED THE APPLICABLE FLAT-RATE SHIPPING CHARGE FOR THE ENTIRE ORDER. EACH SHIPMENT WILL HAVE ITS OWN TRACKING NUMBER AND CAN BE TRACKED ON THE ORDER STATUS PAGE UNDER THE SAME ORDER NUMBER.
DO YOU SHIP OUTSIDE THE UNITED STATES?
We ship merchandise ordered on MichaelKors.com to all 50 U.S. states, Puerto Rico, Guam and to APO/FPO boxes. We currently do not ship internationally.
DO YOU SHIP ORDERS TO MULTIPLE ADDRESSES?
We currently do not ship orders to multiple addresses.
WHAT IF I CHANGE MY MIND AND WANT A DIFFERENT SIZE OR COLOR AFTER MY ORDER IS PLACED?
Once an order is placed at Lovelle.us, you cannot make changes.
WHAT IF I AM NOT PLEASED WITH MY SELECTION? CAN I RETURN THE PURCHASE?
Returns and exchanges must be made within the guidelines in our Return Policy.
You have two options for returning/exchanging merchandise purchased online: by mail or in store. All returns/exchanges of online orders, whether by mail or in store, must be returned within 30 days from the day the order was shipped.
- Option 1: By Mail
To return or exchange by mail, please follow these instructions:
1. Complete the required information on the packing slip included with your package.
2. Securely pack your merchandise, making sure to include all pages of the packing slip. Please try to use the original shipping box and materials.
3. Affix the pre-addressed and pre-paid return label to your return package.
4. Mail your return package at any US Postal Service office or FedEx drop-off location, or hand off your package to your US Postal Service mail carrier or Federal Express driver.
CAN I RETURN ITEMS PURCHASED ON SALE?
We do not accept returns or exchanges of items purchased on sale at any time. All swimwear, underwear, altered or custom-made merchandise and sale items are considered Final Sale.
WHAT WILL IT COST ME TO MAKE A RETURN OR EXCHANGE?
Mail your return package at any US Postal Service office or FedEx drop-off location, or hand off your package to your US Postal Service mail carrier or Federal Express driver.
Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received. The credit should appear on your next statement. You will receive an email confirming the completion of return processing.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
It takes 10-12 business days to process your return. Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received. The credit should appear on your next statement. You will receive an email confirming the completion of return processing.
WHAT DO I DO IF MY ITEM ARRIVES DAMAGED?
Customer satisfaction is our goal at Lovelle. Please contact our customer service representatives at firstname.lastname@example.org
WILL MY ORDER BE TAXED?
Sales tax is calculated based on the laws of the state to which you are shipping your order. Typically, sales tax displayed during checkout is estimated until the order has shipped. We do not charge sales tax on the purchase of gift cards, but items paid for with gift cards are subject to taxation.
Our website does participate in tax-free holidays.
I LIVE OUTSIDE THE UNITED STATES. CAN I ORDER FROM LOVELLE?
Currently, Lovelle.us does not ship internationally.